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Abundant high speed network access in mobile and office environments have created numerous forms of communication. The availability of powerful devices, combined with access to networks that are faster and more ubiquitous, make real-time communication and transfer of data in today’s workplace essential to maintaining a competitive edge. The end user can now work in a collaborative environment – with customers, colleagues, and data found on corporate and proprietary systems. “Today’s market for mobile enterprise technology offers unprecedented opportunity for organizations to increase their adaptability to changing business conditions by bringing business processes to their front lines. Today’s business environment demands that employees have the ability to access corporate data no matter where they are located. Having access to this data can help employees make better-informed decisions at the point of contact with the customer at the time of event rather than after the fact.” IDC White Paper #210239: Facing the Challenges and the Business Value of Effectively Managing Mobile Devices. 2008 Because these new forms of communications – those messages originating in text messages, instant messaging, or micro-blogs on Web 2.0 applications -- can contain sensitive company information and have a viral impact. Moreover, because they are not typically targeted for data retention or monitored for content, proper controls need to be implemented to mitigate the inherent risks. CommonDesk Solutions efficiently captures and integrates these multichannel messages for regulatory or corporate compliance. “…in 2008, more than 80% of the converged mobile devices purchased worldwide are purchased by individuals rather than enterprises. This presents challenges when imposing enterprise policy on these devices because there may be conflicting requirements between individuals and the organization. For example, individuals may want access to the Internet from their devices while the enterprise requires that employees not have such access.” IDC White Paper #210239: Facing the Challenges and the Business Value of Effectively Managing Mobile Devices. 2008
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Business Comm. Environment 
