About the CommonDesk Product/Solution

The CommonDesk solution adds these components to your existing RIM BlackBerry infrastructure.

• Compliance Engine Server
• PINcushion Client Software

These components transparently capture all messages received or sent by your RIM BlackBerry as well as manage, integrate and review those messages:

Manage:

The CommonDesk solution manages thousands of users and devices in a multi-server configuration. As required by SEC compliance laws, CommonDesk also maintains the history of users and devices. It provides Mobile LDAP support that can convert all message (types) origination numbers (or addresses) to the appropriate format to be accepted by the archiving database. All addresses are tracked are appropriately mapped:

• 2125551212 should be archived as name@company com
• 2125551212 and name@im_network.com is archived as This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• 2125551212 is 4168881212 as of 2/1/2007

Integrate:

The CommonDesk solution seamlessly integrates with your already existing systems to maximize your existing investment and minimize additional cost:

• Microsoft Exchange
• Lotus Notes Symantec
• Enterprise Vault Computer Associates CAMM

Review:

CommonDesk Solution can email all activity reports to helpdesk and compliance management. It can prepare reports based on

• User
• Device
• Message Type

It also provides detailed activity logs for system auditing. For example, it tries (using some form KeepAlive messages) to detect the user activity for every two days (for example) if it doesn’t hear from a specified BlackBerry that may be switched off for overseas travel.