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ARCviewer for BlackBerry

ARCviewer for BlackBerry provides mobile access to your Symantec Enterprise Vault-based email archives. With ARCviewer, you can, search, archive, de-archive and forward archived messages just as you would when using Enterprise Vault from your desktop. Using our ARCbridge server module, large and small enterprises can extend this critical resource to mobile users.

Key Points

  • Native BlackBerry application
  • Supports Enterprise Vault 8, 9, 10
  • Search for messages using Simple or Advanced search options
  • Supports HTML-based messages allowing user to follow embedded links, and dial embedded phone numbers
  • Securely connect to Enterprise Vault using Windows Domain credentials
  • Restore one or more messages, with attachments, to your Blackberry inbox

The Challenge

It’s common for business users to have gigabytes of emails that are infrequently accessed but should not be erased. Products such as Symantec’s Enterprise Vault provide a mechanism for archiving messages using less expensive archival storage. While archiving systems solve this problem for desktop users, it creates another problem for mobile device users, who view their smartphones as a desktop replacement.

In many companies, an inbox quota is set on all email accounts. This limits the amount of messages that can be kept in each user’s inbox. If a user exceeds this quota, they will stop receiving email until they archive a sufficient number of messages. This presents a problem for mobile users, who can’t archive items when out of the office.

The Solution

ARCviewer for BlackBerry provides a mobile application that allows users to view, archive, de-archive, and search for messages in their Enterprise Vault.

Features

Search

  • By keyword (subject and body)
  • By senders, message date, attachment types
  • Within attachments
  • Within vaults

View

  • HTML-based messages
  • Attachments (Word, Excel, Powerpoint, PDF)

Act

  • Forward archived messages to anyone

Act

  • Transfer archived messages to your inbox

Secure

  • Log-in using Windows Domain credentials

ARCbridge server

The ARCbridge module serves as an interface between the Mobile devices and Enterprise Vault. This system provides many important features

  • Controls the amount of concurrent accesses made to Enterprise Vault.
  • Provides the required security needed to access each account
  • Interacts with email systems used during messages forwarding

Support for large deployments

ARCbridge can be deployed on numerous systems to allow the solution to scale to the largest of enterprise deployments. Contact CommonDesk for more information on this topic.

System Requirements

  • Enterprise Vault 8, 9, 10
  • BlackBerry OS v4.5-7.0
  • BlackBerry BES server 4.1, 5.0 with BES MDS
  • CommonDesk 360 management console
  • CommonDesk ARCbridge server module

ARCbridge Server Requirements

  • Windows Server 2003/2003-R2 or 2008/2008-R2
    • (Recommended: Windows Server 2008 R2, 64 bit with 4-8GB Ram)
    • Can be VMware
  • IIS 6 or IIS 7 Web Server
    • IIS 6 Management Compatibility (for IIS 7)
  • ASP.NET 2.0
  • .NET 3.51
  • SQL 2005 or 2008 Database, either locally or as a single database installed on a shared SQL server (can be an instance of an existing database)
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