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CommonDesk is ready and committed to providing exceptional support and service to every customer.
Support options:
| Email: |
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(Registred users) | | Phone: | +1 (212) 926-2000, option 2
Monday-Friday, 9:00AM to 6:00PM Eastern | Online:
| Visit the Customer Support Portal for:
technical support, ticket generation and status |
Customer Support PortalRegistered users can create trouble tickets by sending email to
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, or logging into our comprehensive Customer Support Portal, anytime day or night regardless of your time zone. Support ServicesOur support services cater to the needs of compliance professionals who require systems that are reliable, comprehensive and easy to maintain. CommonDesk employs a multi-layer approach to support issues: - An incident-based trouble ticket system is available to all customers to facilitate prioritization and scalation of each customer issue within our support and engineering staff.
- CommonDesk quarterly reviews provide an opportunity to discuss system configuration and monitor usage specific to your environment
Maintenance Options To ensure the best possible customer experience, CommonDesk offers generous support incentives and maintenance levels. By providing you with convenient technical support, a maintenance plan helps ensure the maximum return on your software investment. Bronze, Gold or Platinum maintenance may be purchased in tandem with a product. Please contact our sales group at 212-926-2000, option 1, for more information regarding our support options.
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